Shipping Policy

Last Updated: April 2026

i2b Health Research Supply LLC ("i2b Health") is committed to delivering your research materials safely and promptly. This Shipping Policy outlines our shipping procedures, methods, and guidelines. By placing an order, you agree to the terms described below.

1. Order Processing Time

Orders are processed within one (1) to three (3) business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM EST may not begin processing until the following business day. You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Estimated Delivery

We offer the following shipping options for domestic orders:

All orders ship next business day. Discreet packaging. Tracking provided. Insured shipments. Estimated delivery times begin from the date of shipment, not the date the order was placed. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or other circumstances beyond our control.

3. Cold Chain Shipping

Certain peptides and temperature-sensitive products require cold chain shipping to maintain stability and integrity. These products are shipped with insulated packaging and cold packs to ensure proper temperature control during transit. We strongly recommend selecting Priority or Overnight shipping for temperature-sensitive products, especially during warmer months, to minimize exposure to elevated temperatures.

i2b Health is not responsible for product degradation resulting from extended transit times when Standard Shipping is selected for temperature-sensitive items.

4. Domestic Shipping Only

At this time, i2b Health ships only within the United States, including all 50 states and the District of Columbia. International shipping is not currently available. We may expand our shipping capabilities in the future. Please check back for updates or subscribe to our mailing list for announcements.

5. Order Tracking

A tracking number will be provided via email once your order has been shipped. You can use this tracking number on the carrier's website to monitor the status and estimated delivery of your shipment. If you do not receive tracking information within three (3) business days of placing your order, please contact us at orders@i2bhealth.com.

6. Signature Requirement

For orders with a total value exceeding $500.00 USD, a signature is required upon delivery. This policy exists to protect both i2b Health and our customers from lost or stolen shipments. If no one is available to sign for the delivery, the carrier will typically leave a notice and attempt redelivery or hold the package at a local facility for pickup.

7. Shipping Damage Claims

If your order arrives damaged, you must report the damage within forty-eight (48) hours of delivery by contacting us at orders@i2bhealth.com. When reporting damage, please include:

• Your order number
• Clear photographs of the damaged packaging and products
• A description of the damage

Failure to report damage within the 48-hour window may result in the inability to process a claim. Approved claims will be resolved through product replacement only; cash refunds are not provided. Please refer to our Refund & Return Policy for additional details.

8. PO Box Limitations

Due to carrier restrictions and the nature of our products, we may be unable to ship to PO Box addresses for certain shipping methods (Priority and Overnight). If your shipping address is a PO Box, Standard Shipping via USPS will be used. We recommend providing a physical street address to ensure the widest selection of shipping options and the most reliable delivery.

9. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to pick up, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. i2b Health is not responsible for packages that are undeliverable due to incorrect shipping information provided by the customer.

10. Contact Us

For questions about shipping or the status of your order, please contact us at: