Refund & Return Policy

Last Updated: April 2026

i2b Health Research Supply LLC ("i2b Health") maintains strict quality control standards for all products. Due to the nature of our research-use-only peptide products and the inability to verify the condition or handling of returned goods, we enforce the following refund and return policy.

1. All Sales Are Final

All sales are final. We do not offer refunds, returns, or exchanges under normal circumstances. By placing an order with i2b Health, you acknowledge and agree that your purchase is non-refundable and non-returnable. We strongly encourage you to review your order carefully before completing your purchase, including product selection, quantities, and shipping address.

2. Limited Exceptions

We may, at our sole discretion, provide a product replacement (not a cash refund) in the following limited circumstances:

2.1 Damaged in Transit

If your order arrives with visible damage to the product or packaging that affects the integrity of the product, you must report the damage within forty-eight (48) hours of delivery. To file a damage claim, email us at orders@i2bhealth.com with:

• Your order number
• Clear photographs of the damaged packaging and product(s)
• A brief description of the damage

2.2 Wrong Item Shipped

If you receive a product that differs from what you ordered, please contact us within forty-eight (48) hours of delivery. Provide your order number, a photo of the item received, and a description of the discrepancy. We will arrange for the correct product to be shipped to you at no additional cost.

2.3 Product Quality Issues

If you believe a product has a quality or integrity issue, you must contact us within seven (7) days of delivery. Include your order number, a description of the issue, and any supporting documentation or photographs. Qualifying quality issues include:

• Suspected contamination or discoloration
• Incorrect peptide concentration (>5% variance from COA)
• Compromised vial seal or packaging integrity
• Apparent degradation or precipitation
• Discrepancies between product received and Certificate of Analysis

Our quality assurance team will review your claim and determine an appropriate resolution.

3. Resolution Process

All approved claims under the exceptions described above will be resolved through product replacement only. i2b Health does not issue cash refunds, store credit, or monetary compensation under any circumstances. Replacement products will be shipped using the same shipping method as the original order at no additional cost to the customer.

4. Non-Eligible Situations

The following situations do not qualify for replacement or refund:

• Change of mind after purchase
• Incorrect product or quantity selected by the customer
• Products that have been opened, used, or tampered with
• Products not stored according to recommended conditions
• Damage reported after the 48-hour reporting window
• Quality issues reported after the 7-day reporting window
• Orders shipped to an incorrect address provided by the customer
• Delays caused by the shipping carrier
• Dissatisfaction with research results or outcomes

5. How to Contact Us

To report a qualifying issue, please email us with the following information:

• Your full name and order number
• A detailed description of the issue
• Photographs of the product and packaging (if applicable)
• The date the order was received

We will review your claim and respond within two (2) business days.