Privacy Policy

Last Updated: April 2026

i2b Health Research Supply LLC ("i2b Health," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at i2bhealth.com (the "Site") or make a purchase. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you create an account, place an order, or contact us:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Institutional or organizational affiliation
• Account login credentials

1.2 Payment Information

When you make a purchase, we collect payment-related information such as credit or debit card numbers, billing address, and transaction details. Payment information is processed by our third-party payment processors and is not stored on our servers.

1.3 Browsing and Usage Data

We automatically collect certain information when you visit the Site, including:

• IP address and approximate geolocation
• Browser type and version
• Operating system
• Referring website or URL
• Pages visited and time spent on each page
• Click patterns and navigation behavior
• Device identifiers

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. For detailed information, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your account, orders, and inquiries
• Providing customer support
• Improving our Site, products, and services
• Personalizing your experience on the Site
• Sending transactional emails (order confirmations, shipping updates)
• Detecting and preventing fraud and unauthorized access
• Complying with legal obligations
• Conducting analytics and market research

3. Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with the following categories of service providers who assist us in operating the Site and conducting our business:

• Payment processors: To securely process your transactions.
• Shipping carriers: To deliver your orders (e.g., USPS, UPS, FedEx).
• Analytics providers: To analyze Site usage and performance (e.g., Google Analytics).
• Email service providers: To send transactional and promotional communications.
• Cloud hosting providers: To host and maintain the Site infrastructure.

We may also disclose your information when required by law, to respond to legal process, to protect our rights and safety, or in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records and transaction data are retained for a minimum of seven (7) years to comply with tax and regulatory obligations. You may request deletion of your account data at any time, subject to our legal retention requirements.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI-DSS compliant payment processing
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing
• Encrypted data storage

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to certain processing of your personal information, including direct marketing.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at info@i2bhealth.com. We will respond to your request within thirty (30) days.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal bases:

• Contractual necessity: Processing necessary to fulfill our contract with you (e.g., order fulfillment).
• Legitimate interest: Processing necessary for our legitimate business interests (e.g., fraud prevention, analytics).
• Consent: Where you have provided explicit consent (e.g., marketing communications).
• Legal obligation: Processing necessary to comply with applicable laws.

You may withdraw consent at any time. You also have the right to lodge a complaint with your local data protection supervisory authority.

8. Children's Privacy

The Site is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@i2bhealth.com.

9. International Data Transfers

If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using the Site, you consent to the transfer of your information to the United States, which may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: