Payment Policy

Last Updated: April 2026

i2b Health Research Supply LLC ("i2b Health," "we," "us," or "our") is committed to providing a secure and transparent payment experience. This Payment Policy outlines the terms governing payment for products purchased through our website at i2bhealth.com.

1. Accepted Payment Methods

We accept the following forms of payment:

• Credit and Debit Cards: Visa, Mastercard, American Express, and Discover

We do not accept personal checks, money orders, wire transfers, or cash-on-delivery payments.

2. Secure Payment Processing

All payment transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processors. Your payment information is encrypted during transmission using SSL/TLS technology and is never stored on our servers. We partner with industry-leading payment processors to ensure the highest level of transaction security.

3. Billing Descriptor

Charges from i2b Health will appear on your credit card or bank statement under the descriptor "I2B HEALTH" or a similar variation. If you do not recognize a charge, please review your recent orders before contacting your bank, and reach out to us at orders@i2bhealth.com for clarification.

4. Authorization Holds

When you place an order, we may place a temporary authorization hold on your payment method to verify the availability of funds. This hold is not a charge. The actual charge will be processed when your order is confirmed and prepared for shipment. Authorization holds typically expire within three (3) to five (5) business days if the order is not completed. Your bank or card issuer determines the exact release timing.

5. Failed Payments

If your payment is declined or fails to process, your order will not be placed. Common reasons for payment failure include:

• Insufficient funds
• Incorrect card information
• Expired card
• Card issuer security restrictions
• Billing address mismatch

If your payment fails, please verify your payment information and try again, or use an alternative payment method. If the issue persists, contact your bank or card issuer directly.

6. Currency

All prices on the Site are listed in United States Dollars (USD). All transactions are processed in USD. If you are using a payment method denominated in a different currency, your bank or card issuer may apply a currency conversion fee. i2b Health is not responsible for any fees charged by your financial institution.

7. Sales Tax

i2b Health collects applicable state and local sales tax as required by law. Sales tax is calculated based on the shipping destination of your order and is displayed during checkout before you confirm your purchase. Tax rates are determined by the applicable jurisdiction and are subject to change. Qualified tax-exempt organizations may contact us with valid exemption documentation to request tax-exempt ordering.

8. Payment Plans and Financing

i2b Health does not currently offer payment plans, installment payments, buy-now-pay-later options, or any form of financing. All orders must be paid in full at the time of purchase. We may introduce financing options in the future; any such changes will be announced on the Site.

9. Fraud Prevention

i2b Health takes fraud prevention seriously. We employ multiple measures to protect both our customers and our business, including:

• Address Verification System (AVS) checks
• Card Verification Value (CVV) verification
• IP address screening and geolocation analysis
• Velocity checks on ordering patterns
• Manual review of flagged transactions

If we suspect fraudulent activity, we reserve the right to cancel your order, suspend your account, and report the activity to the appropriate authorities. We may request additional identification or verification before processing an order that triggers our fraud detection systems.

10. Chargebacks and Disputes

If you believe a charge is incorrect, we encourage you to contact us at orders@i2bhealth.com before initiating a chargeback with your bank. Filing a chargeback without first contacting us may result in delays in resolution and may lead to the suspension of your account. We will work with you to resolve any billing concerns promptly and fairly.

11. Contact Us

For questions about payments, billing, or this Payment Policy, please contact us at: